Refund & Cancellation Policy

Please read this before you purchase. It explains when orders can be cancelled, when refunds apply, and how to request one.

1. Digital products

DANGO Solutions sells digital products — software licenses, downloadable applications, plugins and subscriptions. Because a license key and download are delivered to you immediately and cannot be “returned”, all sales are considered final once the product has been delivered and activated, except where this policy or applicable law provides otherwise.

2. Cancelling an order

  • Before payment / while pending. An order that has not yet been paid, or is awaiting manual/bank-transfer confirmation, can be cancelled at any time — simply do not complete payment, or ask us to cancel it. No charge is made.
  • After payment, before download/activation. If you have paid but have not yet downloaded or activated the product, contact us as soon as possible and we will normally cancel the order and refund it in full.
  • Subscriptions. You may cancel a subscription at any time to stop future renewals. Cancelling stops the next charge; it does not automatically refund the current period (see below).

3. When you can get a refund

We want you to be happy with what you buy. We will issue a refund in situations such as:

  • You were charged twice for the same order, or charged in error.
  • The product is materially faulty or does not work as described, and we are unable to fix it within a reasonable time after you report it.
  • You paid but never received your license key or download, and we cannot deliver it.

4. When a refund may not apply

  • You have downloaded and activated the product and simply changed your mind.
  • The issue is caused by your own hosting, device, or third-party software, and the product itself works as described.
  • You are in breach of our Terms & Conditions (for example, license misuse or sharing).
  • Significant time has passed since purchase (as a guide, more than 14 days), unless the law of your country requires otherwise.

Nothing in this policy limits any rights you have under the mandatory consumer laws of your country.

5. How to request a refund

  1. Sign in and open a support ticket, or email us, within the time window above.
  2. Tell us your order number, the email on your account, and the reason for the request.
  3. Our team reviews the request — usually within 2–3 business days — and may ask a couple of questions or try to resolve the underlying issue first.
  4. If approved, the refund is issued to your original payment method. Depending on the provider (EasyPaisa/JazzCash, bank, or card), it can take a further 5–10 business days to appear.

6. After a refund

When a refund is issued, the associated license is deactivated and you must stop using the product and remove any installed copies. Continuing to use a refunded product is a breach of our Terms.

7. Contact

Questions about this policy? Open a ticket from the Support Center and we'll be glad to help.