Frequently Asked Questions

As soon as your payment is confirmed, your license key is generated automatically and emailed to the address on your account. You can also always find it under My Software in your account dashboard.

Each plan lists its activation limit. Most of our plans are single-activation, meaning one install (one device or one website) per key. If you need more, choose a plan with a higher activation limit or contact us.

Yes. Deactivate the license on the old install (from the product, or ask us) and it frees up an activation slot you can use elsewhere. If you are locked out, open a ticket and we will reset it for you.

The software keeps working with the last version you installed, but updates and support stop until you renew. Subscription and timed licenses can be renewed from My Software → Renew.

Go to My Software in your account, open the product, and use the download button. Download links are secure, expiring links tied to your active license.

WordPress plugins update in place from your wp-admin once the license is activated. Desktop apps check for updates automatically. As long as your license is active, updates are free.

Depending on your region and the product, we accept EasyPaisa / JazzCash, bank transfer with proof upload, and card-based checkout. The available options are shown on the checkout page.

No. We never see or store your full card number, CVV or PIN. Card payments are handled entirely by our licensed payment partners on their own secure pages.

Yes. A receipt/invoice is generated for every paid order and is available under Invoices & receipts in your account.

First check your spam/junk folder. You can resend the verification email from your account dashboard. If it still doesn't arrive, open a support ticket or email us and we will sort it out.

Sign in and open a support ticket from the Support Center. Tickets let you attach details and track our replies in one place.